Outcome

Deliver a seamless recruitment experience.

Process

• Coordinate interviews. 
• Prepare candidates. 
• Obtain client feedback. 
• Manage additional interviews. 
• Negotiate offers.
• Assist onboarding.

Once candidates are shortlisted:

Coordinate Interviews

• Ensure:
• Candidate preparation
• Client preparation
• Clear communication

 

Candidate Preparation

• Discuss:
• Organisation background
• Interview format
• Interview participants
• Key areas of focus
• Well-prepared candidates perform better.

 

Feedback Management

• Collect feedback promptly.
• Provide updates to candidates as soon as possible.
• Candidates should never be left wondering about next steps.

 

Offer Management

• Support both parties through:
• Offer presentation
• Negotiation
• Acceptance
• Resignation process
• Counteroffers should always be discussed.

 

Counteroffer Conversations

• Where relevant, explore:
• Why they were looking initially
• Long-term career goals
• Risks associated with accepting a counteroffer
• Provide advice without applying pressure.
  

Standards

• Gain feedback from candidate and then follow up client for their feedback
• Communicate proactively.
• Keep both parties informed.

Decision Rules

Escalate where offers are delayed, counteroffers arise or expectations change.

Tools

• Interview Templates
• Offer Templates
• JobAdder

Scorecard

• Offer acceptance rate 
• Time to fill
  
  

Created: 24 July 2026 | Last Update: 08 October 2026