Our Process Manuals

Our Manuals or SOPs set out exactly how we deliver on our promise — consistent, high-quality recruitment at every stage.

Each SOP outlines the outcome, process, standards, decision rules, tools and scorecard for that part of the assignment.

Recruitment Process

Permanent Recruitment

This is the standard process for every retained and contingent permanent placement — follow it from initial client brief through to the end of the replacement guarantee period.

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Temporary Recruitment

This is the standard process for placing temporary staff, covering candidate sourcing through to timesheet, payroll and ongoing assignment management.

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Business Development Process

Build a sustainable pipeline of recruitment opportunities by developing long-term relationships with candidates, clients and prospective clients.


Business development at Mansfield & Co isn't about hard selling. It's about building trust, adding value and becoming known within your specialist market.


Develop and maintain relationships with:


  • Existing clients 
  • Previous candidates 
  • Prospective clients 
  • Referral partners 
  • Industry contacts

  • Build relationships before asking for business.
  • Stay in regular contact.
  • Record interactions in JobAdder.
  • Look for opportunities to add value.

  1. Client meetings
  2. New prospect meetings
  3. Existing client catch-ups
  4. Networking events
  5. New LinkedIn connections
  6. Qualified opportunities
  7. New clients won
  8. Repeat business
  9. Referrals

  1. Candidate Care: Every candidate receives timely communication and a positive experience.
  2. Client Care: Clients receive proactive updates and honest advice.
  3. Communication: Calls and emails returned promptly.
  4. CRM: JobAdder updated daily.
  5. Quality: Present the best candidates, not the most candidates.
  6. Business Development: Consistent weekly relationship building.
  7. Teamwork: Support colleagues and contribute positively.

Every client and candidate should be able to rely on Mansfield & Co to:

  • Be honest and transparent. 
  • Communicate proactively. 
  • Deliver on our commitments. 
  • Provide thoughtful advice. 
  • Treat every interaction with professionalism and respect. 
  • Build relationships for the long term.

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